Learners' Frequently Asked Questions

To receive additional assistance from a MindEdge representative, please click here.

If you forgot your password, please visit your login screen and click on the Forgot Password link. You will be asked to confirm your email address and a password reset link will be sent to that email address. If you are enrolled in a for-credit course and are having technical issues, you can contact your school's help desk and also submit a request for assistance through MindEdge using the Contact Us link above.

If your access period has expired, you can purchase an access extension by logging in and clicking the Purchase course extension link below the title of the course you'd like to extend. If you are having trouble making a purchase, please submit a request for assistance using the Contact Us link above.

Learners can download and print a PDF certificate of completion from their course records page, accessible after logging into the learning management system. Certificates are accessible anytime, even after access to the course has expired.

Learners can download and print a PDF receipt of their transaction from their course records page, accessible after logging into the learning management system. Receipts are accessible anytime, even after access to the course has expired.

If you need to drop/cancel a course that has been paid for, you may request a refund (minus a 10% cancellation fee) up to 5 days from the purchase/start date. No refunds will be issued after 5 days from the start date (date of purchase). A 90% refund is contingent upon you completing less than 10% of the course content. If more than 10% of the course has been completed, no refund will be issued.

For-credit learners:
Many issues related to course access may need to be directed to your school’s technical help desk. If you are having issues with MindEdge content, please click here to submit a request for technical support.

Non-credit learners:
Please submit a request for technical support by clicking here.

We are always interested in improving the quality of our courses. To report an error, please email errors@mindedge.com with your name, course title, assignment number, and any details related to the content error. We will contact you as soon as the issue has been resolved.

  • Operating System:

    • Windows Vista SP2 or newer
    • Mac OS 10.5 or higher
    • Linux/Unix (any recent version)
  • Hardware:

    • Video card
    • Sound card and headphones or speakers (some assignments have audio components)
  • Software:

  • Web Browser:

    • The last three versions of the major browsers: Firefox, Chrome, Safari, or Internet Explorer
    • Other web browsers may work, but may not render all features of the courses
    • Cookies must be enabled
    • JavaScript must be enabled
  • Internet:

    • Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience.
    • E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.)

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.