Learners' Frequently Asked Questions
To receive additional assistance from a MindEdge representative, please visit this page to contact us.
If you forgot your password, please visit your login screen and click on the Forgot Password
link. You will be asked to confirm your email address and a password reset link will be sent to
that email address.
If you are enrolled in a for-credit course and are having technical issues, you can contact your
school's help desk and also submit a request for assistance through MindEdge using the Contact
Us link above.
If your access period has expired, you can purchase an access extension by logging in and clicking the Purchase course extension link below the title of the course you'd like to extend. If you are having trouble making a purchase, please submit a request for assistance using the Contact Us link above.
Learners can download and print a PDF certificate of completion from their course records page, accessible after logging into the learning management system. Certificates are accessible anytime, even after access to the course has expired.
Learners can download and print a PDF receipt of their transaction from their course records page, accessible after logging into the learning management system. Receipts are accessible anytime, even after access to the course has expired.
If you need to drop/cancel a course that has been paid for, you may request a refund (minus a 10% cancellation fee) up to 5 days from the purchase/start date. No refunds will be issued after 5 days from the start date (date of purchase). A 90% refund is contingent upon you completing less than 10% of the course content. If more than 10% of the course has been completed, no refund will be issued.
Many issues related to course access may need to be directed to your school’s technical help desk. If you are having issues with MindEdge content, please click here to submit a request for technical support.
Please submit a request for technical support by clicking here.
We are always interested in improving the quality of our courses. To report an error, please email email@example.com with your name, course title, assignment number, and any details related to the content error. We will contact you as soon as the issue has been resolved.
- The last three versions of the major browsers: Firefox, Chrome, Safari, or Internet Explorer, Edge.
- Other web browsers may work, but may not render all features of the courses
- Cookies must be enabled
- Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience.
- E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.)
Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.
Some courses do have printable materials. Video, games, and test content are not available for download.
Open Badges are digital credentials that consist of a badge image and detailed information (meta data) that is "baked into" the image file, which enables institutions and employers to verify the issuer of the Badge and also check the criteria that a learner is required to meet to earn the Badge.
Open Badges are an innovative solution created by Mozilla with support from the MacArthur Foundation, HASTAC, and others that enable learners to collect, share, and display specific knowledge, skills, and experiences online.
To earn a MindEdge Badge, you must read all course materials, complete all course activities, and score 70% or higher on required course assessments (if applicable).
After successfully completing all courses in a particular suite with a score of 70% or higher on all required tests, log in to your account and click "My Course Record" in the left side menu. Then scroll down to the Suites and Bundles section of the page and click the "badge" link for the certificate program you have completed. Finally, follow the instructions to add the certificate badge to your Mozilla Backpack.
To share your Open Badges as an update on social media, navigate to your Mozilla Backpack (backpack.openbadges.org) and add one or more badges to a badge collection. Then, click on the Share button on the badge collection tile. On the next page, click the "Share this on Twitter, Google+, Facebook, LinkedIn" link in the upper left corner of the page.
To add your Open Badges to your LinkedIn profile, select a badge collection, and copy and paste the page's URL into a section of your LinkedIn profile.